Yealink configuration updates

Today, we have rolled out a handful of configuration changes to our default Yealink handset template: Handset-based forwards have been disabled DND has been set to sync its status to the server Only “Trusted” hosts are allowed to connect to handsets, preventing Ghost Calls IP-based calls are disabled to prevent Ghost Calls 988 has been … Read more

Off-net Call Service Issues – resolved!

Update – 09/30/2021 @ 5:36pm MDT All services have continued to be fully operational throughout the day – no service impacts or events. Update – 09/30/2021 @ 9:57am MDT After the network issues last night, service has continued to be fully operational. In-depth inspection indicates that anti-DDoS mechanisms provided by Cloudflare have been inserted into … Read more

Notice: 10-digit dialing for Colorado Market

The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. Customers must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022. In order for 988 services to work in Colorado, … Read more

Deceptive site errors

We are aware that some of our customers are experiencing a “Deceptive Site Ahead” warning or error when logging into the Option9 portal. If you are seeing this error please read the following. Background & ContextGoogle provides a service called Safe Browsing, which is a database of compromised, malware-producing, or phishing/deceptive websites; this service is … Read more